Refund Policy
Last updated: 3 November 2026
Before work begins
If FAN has received a service fee and work has not started, the client may request cancellation. Amounts not already committed to third parties are normally refundable under the applicable payment provider rules.
Work already performed
For custom work that has started, refunds are reviewed against the agreed milestones, completed work, actual delivery, and unavoidable third-party costs.
Third-party costs
Travel, shipping, supplier charges, filing costs, and other authorized third-party expenses may be non-refundable once committed.
Delivery problems
If a deliverable is incomplete or different from the agreed scope, contact FAN with the order details. FAN will first offer a correction or agreed remediation where reasonable.
Digital products
Ready-made digital products are treated separately from custom services. Any limitations or refund conditions will be shown before purchase.
Your legal rights
This policy does not exclude any right that a consumer has under applicable law. Payment provider dispute processes may also be available.